Returns & refunds
30 days to return items in their original condition.
Step 1Look it upEnter your order number, or open the order from your account.
Step 2Pick the piecesChoose what is going back and tell us why in one line.
Step 3Post itFollow the instructions in the email we send you, then hand the parcel to the carrier.
Step 4Get refundedOnce the parcel has arrived and been checked, the refund goes back to your original payment.
The window
30 days from delivery. Any longer right the law gives you still applies. Items marked as final sale cannot be returned unless faulty.
Condition
Unused, in the original packaging, with any labels still attached. Look at things the way you would in a shop.
Refunds
- Method
- Back to the card or wallet you paid with.
- Timing
- After the parcel has arrived and been checked, then your bank’s own delay.
- Shipping paid
- Not refunded, unless an item arrived faulty or we sent the wrong one.
- Discounts
- A partial return recalculates the discount across the items you keep.
Exchanges
The easiest way is to return the item and order again. If you need help, write to us with the order number.
Digital products
Non-refundable once downloaded, since there is nothing to send back. If a file will not open, write to us and we will fix it or refund it.
Faults
If something arrives faulty, write to us with a photograph and the order number, and we will put it right. Your legal rights for faulty goods always apply.